Terms of Service

1. Agreement

These terms are a contract between you and Radiant Software Ltd, UIC 208709030, Sofia, Bulgaria (“we”, “us”). Radiant Software Ltd operates Shablonix. These terms cover the websites at shablonix.online, editor.shablonix.online, and api.shablonix.online, the visual editor, the dashboard, and the generation API. Radiant Software Ltd is not registered for VAT.

By creating an account, signing in, or sending a generation request, you agree to these terms and the Privacy Policy. If you use Shablonix for a company, you confirm that you can bind that company, and “you” means that company.

The service is offered to businesses and professionals. If you use it as a consumer, outside a trade or profession, the mandatory rights of Bulgarian and EU consumer law still apply, and they prevail over anything in these terms that would take those rights away.

2. The service

Shablonix is a document tool. You design a template, bind your data, and we render a file — usually a PDF, and where the product offers it, HTML or a compiled email. We render the template and the data you send. We do not review them, and we do not become a party to the invoice, contract, letter, certificate, menu, or other document that comes out.

We are not your lawyer, accountant, tax adviser, or compliance officer. A rendered file is not legal, tax, or regulatory advice, and it is not a statement by Shablonix that the document is valid, complete, or fit to send.

You may call the API from your own product and use the editor features the product exposes, including an embedded editor where that is offered. You stay responsible for the people who use Shablonix through your product.

3. Accounts

You must give us an accurate name and email and keep them current. You are responsible for the activity under your password, API keys, and sessions. Tell us at shablonix@radiantsoftware.eu if you believe an account or key is compromised, and revoke keys you no longer trust.

API keys are shown once and stored only as a hash. Anyone who has a key can use it until you revoke it. Put keys in a secret manager, scope them narrowly, and do not place them in client-side code, tickets, or public repositories.

4. Your documents

“Customer Content” means templates, assets, sample data, prompts, webhook configuration, and the data you submit for generation or email compilation. “Output” means the file or message we render from Customer Content.

You own Customer Content and Output. We do not claim ownership of them. You give us a limited license to host, copy, transmit, and process Customer Content only to provide, secure, and support the service. That license ends when the content is deleted, except for encrypted backup copies that age out on the backup cycle described in the Privacy Policy.

You are solely responsible for Customer Content and Output, including:

• whether the text, numbers, names, and layout are accurate;
• whether an invoice, contract, notice, certificate, receipt, or other document meets the law that applies to you or to the people who receive it;
• reviewing Output before you send it, file it, rely on it, or let a customer rely on it;
• having every right you need in the content, including intellectual-property rights; and
• having a lawful basis, and having given any required notice, for personal data about other people that you upload or generate.

Download or stream Output into your own systems before it expires. Shablonix is not an archive. Direct PDF responses are returned in the HTTP response and are not stored. Stored files are deleted on the schedule in the Privacy Policy, 72 hours by default. We are not obliged to recover a file after that.

Do not tell anyone that Shablonix certified, signed, issued, or approved a document. If you publish a page or share a link, you are responsible for who can see it.

5. Acceptable use

You will not, and you will not allow others to:

• break the law, or generate a document you know is false in order to mislead someone, including a false invoice, notice, or certificate;
• submit content you do not have the right to use, or personal data you do not have a lawful basis to submit;
• upload malware, or probe, scan, or overload the service;
• try to read or use another customer’s account, templates, or documents;
• use the service in breach of EU sanctions; or
• submit special-category data under Article 9 of the GDPR — such as health data — unless you have a lawful basis and you accept that Shablonix is a general renderer, not a certified environment for that data.

We do not undertake to monitor Customer Content. If we learn of a breach of this section, or if the law requires it, we may remove content, refuse a request, or suspend the account.

6. Plans and fees

Paid plans, included allowances, and overage prices are those shown on the pricing page and at checkout when you subscribe. A trial, where offered, does not require a card. Allowances and prices can change for later periods; the price you accepted applies until that period ends.

Stripe processes payments. We do not store full card numbers. Fees are in euro and exclude tax unless checkout says otherwise. VAT or other tax may be added depending on your location and tax status. You are responsible for taxes on your own documents and on your own sales. Our invoices cover the Shablonix subscription only.

Use above the included allowance is charged as overage for that billing period, where the plan allows overage. If a plan blocks overage, generation stops when the allowance is used up. If a payment fails, we may suspend paid features until it succeeds.

Cancellation takes effect at the end of the period you have already paid for, and you can keep using the paid plan until then. Fees already due are payable. We do not refund unused allowance, except where the law requires a refund.

If you are a consumer buying at a distance, you may have a withdrawal right. If you ask us to start the service during the withdrawal period, you can lose that right once the digital service has been fully performed, to the extent EU and Bulgarian consumer law allow. A business customer does not have that withdrawal right.

7. Intellectual property

We own the service, the editor, the API, our documentation, and the Shablonix name and mark. We grant you a non-exclusive license to use them during the subscription, including starter templates, to produce your own documents and documents for your own customers. You may not resell access to Shablonix as a standalone product, copy the service to build a competing template platform, or remove our notices.

If you give us feedback, we may use it to operate and improve Shablonix without any obligation to you. Feedback is not Customer Content.

8. Confidentiality

Customer Content is confidential. We use it only to provide, secure, and support the service, and we share it only with the recipients described in the Privacy Policy and with people who need it to do that work. You will keep our non-public product and security information confidential.

This duty does not cover information that is public through no fault of the receiver, that the receiver already knew, that the receiver developed independently, or that must be disclosed by law. The receiver will give notice when the law allows it.

9. Availability

We work to keep the service running, and we may change, suspend, or discontinue a feature. We do not promise a particular uptime, throughput, or support response time unless a separate written agreement says so. A response time mentioned on the website is a goal, not a service-credit regime.

Maintenance, a security risk, a legal requirement, or a failure of a provider we rely on (including hosting, storage, or Stripe) can interrupt the service. Your integration must tolerate errors and retries. You are responsible for keeping your own copy of templates you cannot afford to lose, and of every Output you need after the retention window.

10. Warranties

The service is provided as it is offered today. To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the service will be uninterrupted, error-free, or free of harmful components.

We do not warrant that any Output will meet a legal, tax, accounting, archival, or regulatory requirement, or that it will match a preview in every environment. You must check Output before you rely on it.

Optional AI assistance sends a prompt to a provider you choose, with a key you supply. AI output can be wrong. You review it before you use it. The provider’s terms govern that provider’s handling of the prompt.

11. Liability

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, or the cost of substitute services, whether the claim is in contract, tort, or otherwise, and whether or not the party was advised the loss was possible.

Our total liability arising out of the service in any twelve-month period is limited to the fees you paid us for Shablonix in the twelve months before the event giving rise to the claim. If you paid no fees in that period, the limit is €100.

The exclusions and the cap do not apply to liability that the law does not allow a contract to limit, including:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• wilful misconduct, or gross negligence where applicable law forbids a limit; and
• a data subject’s rights under the GDPR, or any other right that cannot be waived.

The cap is a limit between you and us. It does not limit what a person named in your documents may claim under data-protection law. If we pay such a person because of Customer Content or your instructions, you will cover that payment as described in the indemnity, to the extent the law allows.

We are not liable for Output you did not download before it expired, for a decision you or your customer made from a document, for tax or legal consequences of a document, or for a provider you chose to connect, including an AI provider and your own email sending.

12. Indemnity

You will defend and indemnify Shablonix and the people who work on it against third-party claims, damages, losses, and reasonable legal costs arising out of Customer Content, Output, your use of the service, your product that calls the API, or your breach of these terms. This includes a claim that a document is false, infringing, or unlawful, and a claim that you lacked a lawful basis for personal data you submitted.

We will give you prompt notice of a claim we become aware of, and reasonable cooperation. You may not settle a claim in a way that admits fault by us or imposes an obligation on us without our consent. We may participate with our own counsel at our own expense.

13. Suspension and ending

You may stop using Shablonix at any time and may cancel a paid plan as described above. Email shablonix@radiantsoftware.eu to close the account. Copy out anything you need first. After we confirm closure, we delete templates, assets, and the account profile that we are not required to keep, as described in the Privacy Policy.

We may suspend or close an account if you breach these terms, if a payment remains overdue, if we must do so to meet the law, or if continuing poses a security risk to the service or to other customers. If the cause can be fixed, we will tell you and give you a reasonable chance to fix it, unless the law or the risk requires us to act immediately.

Sections that by their nature should survive — including your responsibility for documents, confidentiality, liability, indemnity, and accrued fees — survive the end of the contract.

14. Data processing

This section is the data-processing terms under Article 28 of the GDPR. It applies when Customer Content includes personal data and you are the controller (or you process that data for another controller). For account, billing, and website data, we are the controller, as explained in the Privacy Policy.

Subject matter

We process Customer Content to host templates and to render documents and emails on your instructions. The people concerned are your users and the people named in your documents. The data is whatever you submit, which may include names, contact details, identifiers, and commercial or financial details. The processing lasts for the subscription, plus the retention periods in the Privacy Policy.

Instructions

Your instructions are these terms, your configuration in the product, and the API calls you make. We will tell you if an instruction appears to break EU or Bulgarian data-protection law, and we may refuse that instruction. We will not process Customer Content for our own advertising or to train a Shablonix model.

Our duties

We will:

• make sure the people who handle Customer Content are under a duty of confidence;
• apply the security measures described in the Privacy Policy;
• use only the subprocessors listed there, and update that list before a new subprocessor handles Customer Content, or as soon as we reasonably can if the change is needed to keep the service secure or running;
• assist you, taking into account the nature of the processing, with access, deletion, and other data-subject requests, and with a data-protection impact assessment if you ask and the information is not already in the Privacy Policy;
• tell you without undue delay after we become aware of a personal-data breach affecting Customer Content, and include the information we reasonably have so you can meet your own notice duties;
• on a closure request, delete Customer Content that we are not required to keep, within 30 days of confirming the request, while encrypted backups age out on their normal cycle; and
• give you, on request and no more than once a year (or after a breach we have confirmed), a written summary of those measures. We do not offer an open-ended on-site audit.

You may object to a new subprocessor by email before the change, or within 14 days after we post it. If we cannot reasonably accommodate a data-protection objection, you may close the account.

A person named in your documents should contact you first. We will not answer them on the merits except to point them to you, unless the law requires us to answer.

Where a subprocessor is outside the European Economic Area and no adequacy decision covers the transfer, we use an approved transfer tool such as the European Commission’s standard contractual clauses, or we rely on the transfer terms of a provider you told us to call.

15. Changes

We may update these terms. The date at the top of the page will change. If a change materially reduces your rights, we will email the address on the account at least 14 days before it applies, unless the change is required by law or closes a security risk, in which case it applies when posted.

If you keep using Shablonix after the effective date, you accept the updated terms. If you do not accept them, close the account before that date.

16. Law and disputes

These terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The courts of Sofia, Bulgaria, have exclusive jurisdiction, except that a consumer may bring a claim in the courts of the place where the law says a consumer may sue, and we may sue in those courts too. Nothing in this section limits a data subject’s right to complain to a supervisory authority or to bring a claim in the courts the GDPR allows.

17. General

These terms and the Privacy Policy are the whole agreement about the service. A separate written order or enterprise agreement prevails where it expressly says so. If a page on the website or in the docs disagrees with these terms on liability, retention, or responsibility for documents, these terms and the Privacy Policy prevail.

If a provision is held unenforceable, it is modified to the minimum extent required, and the rest stays in force. A failure to enforce a provision is not a waiver. You may not assign the contract without our consent, except to a successor of the business that uses the account, with notice to us. We may assign it to an affiliate or to a successor of the service.

Neither party is liable for a delay caused by an event outside its reasonable control, including a failure of power, networks, or a public cloud, provided it tries to limit the effect. This does not excuse a duty to protect personal data or a duty to pay fees already due.

Notices to you go to the email on the account. Notices to us go to shablonix@radiantsoftware.eu. These terms are in English.